This page covers the terms you agree to by using our website or services, how we handle your personal data, and how refunds work for paid services.
LAST UPDATED: AUGUST 2026DEE-Twelve Technologies ("we," "us," "our") is based at 16 Funso Owoyemi Street, New Oko-Oba, Agege, Lagos State, Nigeria. We provide business process automation, departmental and interdepartmental workflow automation, website design and redesign, SEO services, custom business systems, CCTV and solar installation, business software solutions, digital products, and business idea support and launch services.
By using our website, submitting an enquiry, or engaging us for any service, you agree to these Terms of Service. If you do not agree, please do not use our website or services.
Services are provided on a project or engagement basis as agreed directly with each client, typically following an initial enquiry, consultation, or free business process assessment. Specific scope, timelines, and deliverables for each engagement will be confirmed in writing (email or a formal proposal/quote) before work begins.
Payments for services are processed securely through Paystack. We do not directly collect or store your card or bank details — these are handled entirely by Paystack in line with their own security and compliance standards. Prices shown on our payment pages are in the currency stated on that page at the time of payment.
Unless otherwise agreed in writing, custom work (such as website builds, custom automation workflows, or bespoke business systems) becomes the client's property upon full payment. DEE-Twelve Technologies retains the right to showcase completed work in our portfolio and marketing materials unless the client requests otherwise in writing. Any pre-existing tools, templates, or reusable automation modules we use to deliver a service remain our intellectual property.
We take reasonable care in delivering all services, but we do not guarantee specific business outcomes (such as a particular increase in sales or search ranking position), since these depend on many factors outside our control. To the fullest extent permitted by law, DEE-Twelve Technologies is not liable for indirect, incidental, or consequential losses arising from use of our services.
Either party may terminate an ongoing engagement with reasonable written notice. Work completed and costs reasonably incurred up to the termination date remain payable.
We may update these Terms from time to time. Continued use of our website or services after changes are posted means you accept the updated Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, and any disputes will be subject to the jurisdiction of the courts of Lagos State.
When you fill out a form on our website (such as the business process assessment form) or contact us, we may collect:
When you make a payment, Paystack collects and processes your payment details directly — we only receive confirmation that a payment was made, not your card or bank information.
We do not sell your personal information to third parties.
To operate our website and respond to enquiries, we use trusted third-party service providers to help deliver enquiry submissions to our team, send automatic email confirmations, and process payments securely. We do not see or store your card or bank details directly — payment processing is handled entirely by our secure payment provider in line with their own security and compliance standards.
Each of these providers has its own privacy practices governing how they handle data passed through their systems.
We retain enquiry and client information for as long as reasonably necessary to provide our services, maintain business records, and meet legal or accounting obligations. You can request that we delete your information at any time (see Section 6 below).
In line with the Nigeria Data Protection Act, you have the right to:
To make any request regarding your personal data, email us at info@deetwelvetechnologies.com.
Our website does not currently use tracking or advertising cookies. If this changes in the future, this policy will be updated to reflect that.
For custom services such as website design, website redesign, business workflow automation, and custom business systems:
For CCTV and solar installation services, refunds are not available once equipment has been ordered or installation has begun, since these involve physical goods and on-site labor. If an issue arises with equipment or workmanship, please contact us within 14 days of installation and we will address it directly (repair, replacement, or partial adjustment as appropriate).
Due to the nature of digital products (templates, downloadable resources, etc.), sales are final once the product has been delivered or accessed, except where the product is faulty or significantly not as described.
For services billed on a recurring or retainer basis (such as ongoing SEO), you may cancel future billing at any time. Amounts already paid for work completed or in progress during the current billing period are non-refundable.
Email info@deetwelvetechnologies.com with your payment reference and reason for the request. We aim to respond within 3 business days. Approved refunds are processed back to your original payment method via Paystack and may take several business days to reflect, depending on your bank.
We're happy to explain any part of these policies in plain language before you pay for or commit to a service.
Email: info@deetwelvetechnologies.com
Phone: +234 808 888 8527